BBB Warns of Phony Overseas Contractors for IT Support Scam

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Scam Alert: Hiring IT Help? Look out for Phony Overseas Contractors

By Better Business Bureau. August 2, 2019.

IT Support Scams are on the rise.  If your business is in the market for IT support, be sure to do your homework before handing over any money. Since March 2019, has received more than 50 reports about a China-based firm that has tricked dozens of people out of anywhere from $3,000 to $30,000.

How the IT Support Scam Works

You are looking to hire a company to help develop software, set up a call center, build a website, or perform other technology work. You see an ad online for an IT company with a strong track record and competitive prices. At first, this firm appears to be everything it claims. You may even have a phone conversation with the CEO, who assures you that a team of professionals will work on your project. But once the “IT contractor” receives their upfront payment, everything changes.

The companies who reported to BBB Scam Tracker said they got counterfeit products or simply never received their order. People who paid for a website or software development told BBB that the contractor stopped responding to email or phone calls after getting payment. In other cases, consumers report receiving low quality work and being charged two or three times more than the agreed-upon price.

The current spike in complaints involve a company using the names ITR, ITResources, or Scott Freeman. However, expect those aliases to change as savvy consumers catch on.

How to Spot this Scam

When hiring a contractor – whether for a home construction project or an IT business solution – similar tips apply.

Ask for references. Ask the contractor for a list of recent references you may contact. Ask the references about the services performed and their overall experience with the contractor and the quality of the work.

Don’t be tempted by low prices. Overseas firms may advertise low prices, but hiring a local company with a strong track record may save you money – and headache — in the long run.

Arrange a payment schedule.Never pay in full up front. Stagger your payments so your final payment is not due until the work is complete and you have fully reviewed it.

Get multiple estimates and a written contract. Always get estimates in writing and never let any work begin without a written and signed contract. Do not be pressured into signing an agreement before you are ready and make sure you read and understand everything.

For More Information

See this release from the BBB Serving Connecticut to learn more about this scam. You can find general tips for avoiding scams at

Stay one step ahead of scammers. Subscribe to BBB’s weekly Scam Alert emails.

If you’ve been the victim of contractor scam, help others spot fraudsters by reporting your experience at

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