Each business operates differently. No two are the same. So why should you settle for a one-size fits all IT solution for you business? Why end up paying for services that don’t quite fit your needs? That’s why at INSI we do things differently. At INSI, we know your company is unique and you have needs that no one else does. While one company may have an internal IT person or team, another may not have anyone who is IT savvy. Our job is to identify and fill in the technology gaps as tightly as we can. We take your technology strengths and reinforce your staff by giving them the specific people, tools, and support they need to provide a complete IT support solution. After all, we are here to serve you!
How INSI Saves You Money
80% of all end-user calls are the type of calls that can be resolved within 15 minutes by entry-level engineers (e.g., password changes, printer issues, etc.)
Most IT companies charge Tier 3 rates of $120-250 per hour, even for the most basic issues! This is like using a doctor to take a patient’s blood pressure.
At INSI, we base our prices on your specific needs and charge you only at the level of service you’re actually using.
We Assign the Correct Engineer to Each Ticket
At INSI, we hire engineers who excel at their level. However, there will always be times when something is assigned to them and they do not know to how resolve it. In these instances, they are required to escalate to the next tier who will solve the issue as they watch. This has a number of advantages:
- The first engineer takes complete ownership of the ticket until it is resolved
- The time to resolution is fast
- It provides a learning atmosphere without slowing you down
At INSI, each engineer trains under a more experienced engineer before they are able to advance to the next level. Due to our growth and tiered structure, we are able to provide exciting career paths to our engineers.
Dedicated Client Support Manager
At INSI, we assign a Client Support Manager (CSM) to each account to guarantee client satisfaction. Our CSM’s are seasoned engineers who will get to know your company, employees, and IT needs very well. They will be committed to the security and reliability of your network and make recommendations with that in mind.
In addition, your CSM is responsible for directing and coordinating all the activities on your account as well as measuring the performance of the work. They are your single point of accountability!
INSI Simplifies IT
Take a look at our website… do you see any techy jargon that is confusing?
No; we make a business case for technology. Our engineers are excellent communicators who explain the benefits and risks involved in every IT solution presented to you.