NEW IT SUPPORT MODEL
INSI Customized IT™ Platform Transforms Delivery of IT Services
ATLANTA, GA, June 11, 2019 – New IT Support Model announced by INSI. Innovative Network Systems Inc. (INSI. ) INSI is a leading provider of IT support solutions for small and medium businesses (SMBs.) A new IT support platform, INSI Customized IT™ is now available. INSI Customized IT™ changes how IT services are delivered in the SMB space by offering custom services without the high rates and inflexible contracts normally associated with such services.
The INSI Customized IT™ program utilizes a tiered structure that reduces the cost of Tier 1 and Tier 2 support. This program which comprises 80% of support tickets and are simple issues that are most often resolved in 15 minutes.
Custom IT Support Model
“Most IT support companies charge a flat fee of $100-$250 per hour, regardless of the level of support the client uses,” said Deborah Frazier, Head of Marketing and Sales for the Biltcore Companies, parent company to INSI. “INSI Customized IT™ uses a tiered structure that reduces the Tier 1 and Tier 2 rates. This program incorporates the reduction into an all-inclusive ‘Managed’ plan for clients who want a fully managed support solution.”
Additionally, in our new IT Support Model, the INSI Customized IT™ programs provide SMB clients the flexibility to pick and choose the exact levels of service they want. Also, services support based on the user, location, onsite requirements, and device.
“This is a game-changer because it lets SMBs dictate how they want to be served,” said Stephen Nowell, INSI’s VP of Operations. “The traditional flat fee programs provide full IT support across all three tiers. Many companies have internal IT resources and don’t need a full-scale solution. So why should they pay for Tier 3 support if they only need Tiers 1 & 2? The INSI Customized IT™ platform wraps a solution around clients’ needs and their internal IT strengths.”
“This new IT Support Model puts into action our commitment to putting the client first, employees second, and profits later,” said Sean Nicholl, CEO of the Biltcore companies. “We invest significant capital in tools and resources so our engineers will have everything they need to deliver unsurpassed service. We know if we put clients and employees first, the profits will come.”
About Innovative Network Systems, Inc. (INSI)
INSI has been providing IT support services to small and medium-sized businesses (SMB) in Georgia and Alabama since 1995. They are the creators of the INSI Customized IT™ support plan. This plan allows SMBs to customize exactly how they are supported. Support choices include: what they want to support, devices they want to be supported, along with what (staff) they want to be supported. All services at a price that is based on their exact needs. Also, additional services include hosting, disaster recovery, managed security, and unified communications. For more information, go to INSI.net.