Customized IT changes the IT support landscape for the better. After all, each business operates differently. No two are the same. So why should you settle for a one-size fits all IT solution for you business? Most important, why should you pay for services that don’t quite fit your needs?
That’s why we do things differently at INSI. Understandably, we know your company is unique and you have needs that no one else does. While one company may have an internal IT person or team, another may not have anyone who is IT savvy. For that reason, we feel our job is to identify the technology gaps and fill them in as tightly as we can.
Best of all, we take your technology strengths and reinforce your staff by giving them the specific people, tools, and support they need to provide a complete IT support solution.
How INSI Customized IT Saves You Money
Did you know that 80% of all end-user calls are the type of calls that can be resolved within 15 minutes by entry-level engineers (e.g., password changes, printer issues, etc.)?
Worst of all, most IT companies charge Tier 3 rates of $150-250 per hour, even for the most basic issues! This is like using a doctor to take a patient’s blood pressure.
In contrast, INSI’s Customized IT program bases the price on your specific needs and charge you only at the level of service you’re actually using.
Customized IT Ensures You Get the Right Engineer for Each Ticket
The best thing about Customized IT is the tiered structure. This allows us to only assign tickets based on the engineers exact skill level. For example, a Tier 1 engineer will only be assigned entry level tickets. However, if a ticket will take more than fifteen minutes to resolve, they are expected to reach out to their mentor (who is an engineer at a higher level). Consequently, that mentor will fix the problem while they watch and learn. Best of all, this improves the time to resolution while also expanding the engineer’s knowledge to be applied on future calls.
Dedicated Client Support Manager
All INSI clients will be assigned a Client Support Manager (CSM). This applies to Customized IT, Managed, and Vigilance plans. The purpose of the CSM is to guarantee client satisfaction.
Each CSM’s is a seasoned engineer who will get to know your company, employees, and IT needs very well. Further, they will be committed to the security and reliability of your network and make recommendations with that in mind. Best of all, your CSM is responsible for directing and coordinating all the activities on your account as well as measuring the performance of the work. They are your single point of accountability!
INSI Simplifies IT
Take a look at our website… do you see any techy jargon that is confusing?
No; we make a business case for technology. Our engineers are excellent communicators who explain the benefits and risks involved in every IT solution presented to you.
Further, choosing an IT support plan is not a technical decision, it is a business decision. Our Customized IT consultants can help you design the right program to meet your exact needs.