INSI Insights 

INSI InsightINSI Insights informs.  Indeed, there is so much noise surrounding Information Technology (IT), but such little information about IT support.  Most interesting is that technology news is almost always focused on consumers or larger enterprise companies.

Yet, 55% of all small- and medium-sized businesses (SMB) use IT outsourcing services. Subsequently, that is over 17 million companies! At INSI, we know SMBs have their own unique IT challenges. Therefore, the information in this blog can help you understand the SMB IT support industry to make informed decisions.

INSI Insights Fresh Content

INSI Insights is designed to keep SMB businesses up to date with the latest IT support news, solutions, trends, and useful tips that affect them the most. While the rest of the industry talks about bits and bytes, we focus on what is important to you.

For this reason, our goal is to provide a unique perspective on the IT support community.  After reviewing the various types of IT support plans and their pros and cons, we came up with a solution that addresses all of the industry issues. The name of the program is INSI Customized IT™.   For the first time, true customization, process, engineering, delivery, and pricing concerns are all addressed under one simple program.

Most importantly, INSI Insights allows our team to pass on all our knowledge of the industry so you can make informed decisions.

Would you like to be informed on the latest Technology Trends, INSI News, INSI Webinars, IT Support Intel, Security Info, and “How-To” information that impacts small- and medium-sized businesses?  Click subscribe below to get the latest information.



Flat Rate IT Support Plan
INSI Articles

5 Things You Need to Know About the “Fixed Rate” IT Support Plans!

What is a “Fixed Rate” IT Support Model? A “Fixed Rate” IT support program provides an unlimited number of tickets per month for all the equipment listed under the scope
Budget IT Plan
INSI Articles

Why You Shouldn’t Get the “Budget” IT Support Plan!

What is the “Budget” IT Support Plan? The “Budget” is an IT support program with a base package plus a reserve of IT support dollars.  Subsequently, the budget reserve can
Use It Or Lose It
INSI Articles

Pros & Cons to the “Use-It-Or-Lose-It” IT Support Model

What is the “Use-It-or-Lose-It” IT Support Model? The “Use-It-or-Lose-It” IT Support Model provides a fixed fee for a certain number of hours.  Subsequently, the hours are determined at 1/4 of
Blocks of Hours
INSI Articles

Why “Blocks of Time” IT Services Are So Dangerous!

What Are “Blocks of Time” IT Services? “Blocks of Time” IT Service is an IT support agreement that allows the client to pay for IT support hours upfront at a
Remote Worker
"How To" Articles

6 Security Tips for the Unprecedented Remote Workforce!

Remote Workforce Security Tips Who would have suspected in February that, as early as March 18th we would all be working from home full-time, cyber-teaching our kids, and on government
Spear Phishing
"How To" Articles

How To Protect Your Company From Spear Phishing!

Spear Phishing and How to Protect Your Company Spear Phishing is a major issue causing small and medium-sized businesses billions of dollars in fraud.  Find out what it is and
Ad Hoc IT Services
INSI Articles

Why Ad Hoc IT Services Are So Dangerous!

What Are Ad Hoc IT Services? Ad hoc IT Service is a case by case engagement with an independent contractor or an IT Support Company.  On the surface, it appears
IT Maturity Level
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The IT Maturity Level of the MSP Determines Your Service Quality!

Bringing it All Together – People, Processes, and Technology In my last seven posts, I went into great detail about the areas where IT support companies often fail.  To summarize,
IT Processes
INSI Articles

IT Processes

What is the Best Quality in an IT Support Engineer? Survey Says: Ability to Follow Processes Let’s face it, you can have the most talented engineer in the world, but
"How To" Articles

How to Protect Your Cell Phone From Smishing!

Smishing and How to Protect Your Cell Phone What is a Smishing Email? A smishing email is a general term for a text that requests for you to click on