The Real Cost of Flat Rate Programs

The majority of IT Support companies charge a flat rates.  Yet, do you know how much you are actually being charged.  See the answer below and ask yourself, why are you paying so much when interns or entry level engineers are doing 80% of the work?

Unit Type Average Time Required per Month Average Monthly Flat Fee Cost How Many Units Can Be Fixed in an Hour? Calculation What You Are Actually Paying per Hour
Desktop/Laptop 30 Minutes $50 – $100 2 $50 – $100 per half hour  X 2 $100 – $200 per hour
Thin Client, Tablet or iPad 10 Minutes $25 6 $25 per every 10 minutes X 6 $150 per hour
Firewall/Router 15 Minutes $30 – $75 4 $30 – $75 per 15 minutes X 4 $120 – #300 per hour
Switch 10 Minutes $15 – $40 6 $15 – $40 per 10 minutes X 6 $150 – $400 per hour
Server-light
Basic Application
1 Hour $100 – $400 1 $100 – $400 per hour $100 – $400 per hour