INSI Can Help Support Your Internal IT Department
Get help for your internal IT department now! Congrats on bringing your IT department in-house! Generally speaking, there is nothing like having your own IT team available 24X7 and within arm’s reach. Not only do they protect the keys to the kingdom, but they also ensure your operations run smoothly. Most importantly, they are an intricate part of your success team.
At the end of the day, even the best IT person needs outside help. It could be in the way of advancing difficult tickets, handing off helpdesk tickets, having a team to bounce ideas off of, backup resource, or having access to robust IT efficiency tools that only MSP’s can access.
Whatever the reason, INSI is here to help.
Advanced Tier 3 Support
Some internal IT departments have coverage on the helpdesk, but still need someone to support their network. In these situations, they typically have a great helpdesk manager who needs help designing higher level network solutions, monitor the network, perform quarterly preventive maintenance, and handle large scale projects. INSI’s Customized IT solutions allow you to pick out the exact skills you need to help your internal IT department.
Helpdesk Support for Your Internal IT Department
More and more companies are hiring strategic Chief Information Officers and senior network engineers to help them take their IT to the next level. Most often, these highly skilled engineers understandably find it beneath them to work on entry level tickets. Moreover, after years of perfecting their skills, changing passwords or connecting desktops is a waste of their time and talents.
All things considered, these engineers need to be challenged and helpdesk issues account for 80% of the calls. They don’t want to spend 80% of their time on basic, entry level issues. INSI’s Customized IT solutions allow you to pick out the exact skills you need to help your internal IT department.
Tools, Resources, and Process for your Internal IT Department
Let’s face it, Managed Service Providers and enterprise companies can afford the best networking tools, they can staff an entire IT team, and they have specialist to define processes to continuously improve performance. On the other hand, small internal IT departments are limited in what they can afford. By partnering with INSI, you can complete your IT program and get the help your internal IT department needs.
Complimentary to the Customized IT program, INSI offers tools and programs to specifically help Internal IT Departments including: