Meet Sally – Savvy End User

Education

Sally – Savvy End User Education

The Problem

Sally has been working in the front office of a small private school for nearly a decade.  The school has always been a K-6 grade accredited learning center, but they have recently decided to open it up to k-12.  This means more teachers, staff, lab computers, and a more complex network. Sallie has always been the go-to-person for basic IT issues.  She is a natural at IT and even self-taught everything she knows; however, lately she has noticed that IT is taking up too much of her time and she needs help before they hit the new growth spurt.   They are about to go from 25 to 60 PC’s and will need help designing the network for more staff and new applications.

The school has decided to hire a Managed Service Provider (MSP) and have Sally manage them, but she has huge doubts.  It seems that every company they talk to wants to completely take over the network and push Sally out of the way.   They all have their own ideas on how things should work, and they are not taking the time to listen to what she has to say about why things were set up the way were.  They claim they have supported other schools in similar size and therefore knows exactly what they need.  She feels like they are trying to railroad her.  In the meetings they talk to the Principal every time she asks a question.  This is just more evidence they do not respect or value her opinion.

Customized IT Solution:

INSI took the time to meet with Sally one-on-one to document the in’s and out’s of the network. They mapped out the network and found a few areas of improvement, which they presented to Sally.  Sally was able to give her input and provide direction. They then provided a plan of action for the growth.  Kate felt very comfortable that they sought her input for approval.  Together they presented the plan to the Principal and received approval.  The Principal was very pleased that the staff was working closely with Kate and had a lot more confidence in the plan because of this.

Kate also wanted to continue to personally support the front office staff and teachers which consisted of twenty-five people.  After providing Kate her options, she chose the “advanced only” options which will allow her to escalate issues to our Tier 3 support if she get’s stumped.  For everything else, INSI put them under the managed plan at a fixed monthly fee to allow for continuous monitoring of the network and desktops, preventive maintenance of the server, asset tracking, and unlimited support for devices under plan.

Customized IT Services